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Our Guarantee

Returns policy

In addition to your statutory rights, we are happy to exchange or refund any unwanted hardware product* within 28 days of purchase. All items must be returned with all parts in an unused, resalable condition and in the original packaging together with the returns form. *Drip tips and clearomizers are non-returnable unless faulty for health & hygiene reasons. All e liquid is strictly non-returnable for health and safety reasons.

How to return an item:

1. Contact us via our support page or email us: 2. We will email you a returns form and returns number, which you should enclose in your package. 3. Keep a copy of proof of posting or send the item by recorded delivery. 4. As soon as we have received them, we will issue a refund on items covered by the warranty. 5. If the items are covered by warranty we will also refund all shipping costs.